Bookings are final and deposits are non-refundable unless in extreme circumstances and expressly agreed upon by Amigo Wraps. If you cancel your booking at late notice or after materials have been ordered, you may be liable for the total cost of the works. By paying the deposit you agree to these terms and conditions and commit to the booking you have made.
Payment of the deposit confirms that you, the customer, have understood and acknowledged the work and options we have booked you in for, the date and time of the appointment, the pricing that has been agreed upon and that we will order materials 2 weeks prior to the booking to ensure stock is obtained. If you change the booking date, a minimum of 5 working days notice must be made to Amigo to ensure no loss of deposit.
Any additional works or issues found with your vehicle’s paint may incur additional charges however we will notify you and await your confirmation of any additional costs before continuing with work.
If you have made a booking within the standard 14 days cooling off period, please note that if you cancel you will be liable for any material/ labour costs that we have occurred as a result of your booking.
Should you, the customer, cancel at late notice, Amigo Wraps may offer the deposit to be held as store credit for future use but this will be judged on an individual basis depending on what material and labour costs we have already incurred.
The outstanding balance must be paid upon collection of the completed works and part payments or future payments will not be accepted unless expressly agreed upon by Amigo Wraps in writing.
Thankyou for choosing Amigo Wraps, we look forward to working with you!
By paying the deposit you agree to the above terms and conditions and commit to the booking you have made.
At Amigo Customs we are fully insured up to £1,000,000 worth of vehicles inside our premises at one time. We are covered up to £500,000 per vehicle. If your vehicle is valued higher than this, you must notify us in advance so we can adjust our insurance accordingly. We have 2 security systems in and around our premises. We have a full camera system inside and out that is monitored by the Senior Amigo Team. We also have a full Verisure camera and alarm system which is monitored 24/7 and linked directly to the police.
The keys to all vehicles kept inside our premises are removed every night and taken home with a randomly selected senior member of staff. We do not leave keys and cars together in the building when no one is in the building.
WARRANTY
Amigo Customs offer a 12-month minimum warranty on all work. Some individual services offer an extended warranty, please refer to the relevant service below for warranty information.
Both PPF and Ceramic Coating warranty is held with the manufacturer. Should you need to make a claim for either of these services, please contact Amigo Customs beforehand so we can advise on the correct route to take.
AMIGO CUSTOMS ENVIRONMENT
Our environment is always kept clean, and we pay great attention to preparing customers vehicles as thoroughly and safely as we can. Even with the high level of care put into cleaning, we cannot guarantee that there will be zero contamination as there are particles of dust in the air we breathe. We rarely experience a level of contamination that is noticeable as we are always aiming for the best possible finish every time.
PRE-ARRIVAL VEHICLE PREPARATION
We kindly ask that you wash your vehicle within 24 hours of delivering it to our shop, only light road dirt and grime is acceptable. Failure to drop your vehicle off in a clean state will result in an additional cleaning charge of £50+ vat added to the final bill. Don’t worry; we don’t expect it to be spotless. The only services that include a pre-project clean are full wraps and protection packages. If you are booked in for a dechrome or window tints for example, a clean is not a part of the service. If your vehicle arrives in a condition that we cannot work on this may delay the agreed completion time and/or incur cleaning charges.
COLOUR CHANGE WRAPS, DE-CHROMING & PARTIAL WRAPS
All work includes a 12-month warranty that covers material and installation failure. If material failure is suspected, a report will be raised and sent to the manufacturer and any remedial work will be subject to the outcome of their investigation. If there is any failure from installation, you must contact Amigo Customs as soon as possible with all details and photo evidence of the issues so that we can assess the situation and advise on the next steps. If there is an issue and you or a third-party attempt to rectify it, your warranty will be void. Any issues should be reported to us as soon as possible and we will arrange for you to return so that it can be rectified.
There is no warranty for any panels on the vehicle that have aftermarket paint. Only factory painted panels are covered by warranty. If we suspect any aftermarket or bad paint finishing, we will state this on your project notes. Please be aware that wrap may not hold onto bad/rough paint edges or aftermarket paint properly and can affect the overall lifespan of the wrap.
Although our aim is to provide you with brilliant coverage, a wrap is not paint and should not be seen as an exact alternative. We cover all edges and corners as much as possible, while not compromising on the final finish and lifespan of the wrap. Some cars and some panels require infills, joins, pieces and sometimes pinstriping to hold down edges. While we do our best to reduce the amount of these needed, we use the best techniques and processes to ensure you have the best finish possible that also ensure a long lifespan. Depending on the material chosen for your wrap, some may require more joins and pieces than others.
The warranty does not cover paint failure, damaged wrap due to physical damage, failing material due to lack of/inappropriate care or lifting due to poor surface underneath. The warranty also does not cover failure / damage due to panels rubbing, or general wear and tear such as stone chips or scratches. Should any issues occur that aren’t covered by warranty we will however assess the situation still (crash damage, stone chip damage, lacquer peel / paint issues etc). Amigo Customs retains the right to assess any issues and decide whether it’s caused from installation or poor aftercare. If there are any issues / warranty work is needed, you must notify us as soon as you notice. We will then book you a slot as soon as possible to come in to have the issue rectified. We will not come to you; the car will have to be brought to our workshop for us to carry out the work in the correct environment with our tools and facilities.
The vehicle must not be washed for 7 days post installation.
After the wrap has had a chance to settle, you will need to bring the vehicle back for its post install check 1-3 weeks after collection, so that we can check the edges and ensure the install is to our standards. Failure to return for this check-up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
Due to some parts and panels being disassembled and refitted as part of the wrapping process, some vehicles may require factory coding once the car has been completely refitted. If your car requires any factory coding, we will advise as soon as possible for you to arrange. Amigo Customs is not liable for any coding that is required by the manufacturer after the car has been refitted and ready for collection.
If Amigo Customs advises that a main dealer or third-party garage visit is required to sort any issues that are outside of the scope of Amigo Customs services, I the customer take full responsibility from the moment I collect my car and leave the Amigo Customs premises.
The warranty is only valid if this document has been signed upon collection of the vehicle. By signing this document, you also accept that you have had the opportunity to inspect the work carried out and that you are happy with the results and that we have caused no damage to your vehicle.
WRAP REMOVAL (APPLIED BY AMIGO CUSTOMS)
All our wraps are designed to be removed from factory standard paintwork and leave no damage to the original paintwork. Any panels with aftermarket paintwork are more at risk of being lifted with the wrap removal and therefore there is no warranty on any aftermarket painted panels.
Never attempt to remove the wrap yourself, it will require professional attention to ensure no damage is caused to the vehicle’s paintwork or surrounding trims. We are not liable for any damage caused to a vehicle if a wrap is removed elsewhere.
WRAP REMOVAL (APPLIED ELSEWHERE)
In the circumstance that we remove a wrap applied by another company, we will not be liable for any damage underneath the vinyl or to any of the trims or panels. We will document and take photos of everything we find. Amigo Customs are not liable for any paint or lacquer peel, or any damage uncovered by the wrap removal. It is advised to gather as much information as possible about the wrap installation including who installed it, what material was used, what bodywork was carried out and an overall paint/body condition report.
If there is substantial glue residue left after the wrap removal, additional charges may occur to remove and clean up the glue.
WINDOW TINTS
Our standard window tints come with a lifetime warranty that covers any failure from installation. If you have had window tints installed, do not put the windows down for a minimum of 48 hours to allow the film to dry properly. Some streaks and bubbles may appear during this time but please do not tamper with the film and allow it to naturally dry out. There will be a small gap on the edge of the glass of some window tints to ensure the film does not rub and lift.
The legal limit for front windows is 70%, any film other than chameleon tint will take it over this legal limit. Any tint film over this amount cannot be used on public highways. We will only install the film on the basis that you will not drive the car on public roads – only private property. By paying your invoice and signing this paperwork you acknowledge that you have been made aware of this.
You will need to bring the vehicle back into us after the film has had a chance to dry for its post install check, no later than 2 weeks after collection so that we can push the final edges down and ensure the tints are to our standards. Failure to return for this check-up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
CHAMELEON TINTS
Our chameleon tints come with a 3-year warranty. Please allow the film to dry out for 3-5 days, bubbles may appear during this time but please do not tamper with the film and allow it to naturally dry out. The legal limit for front windows is 70% and for the front windscreen it is 75%. Any tint film over this amount cannot be used on public highways. Prior to installation, we will stick a sample on your screen and test the VLT. Most films on most screens measure within the legal limit, however if the reading exceeds legal limits, we will make you aware before continuing. Should the film measure in above legal limits on your vehicle we will only install the film on the basis that you will not drive the car on public roads – only private property. By paying your invoice and signing this paperwork you acknowledge that you have been made aware of this and that we have informed you of the VLT prior to installation. Please also note that the readings we give may be slightly inaccurate and different devices may measure slightly differently. Please perform your own checks.
You will need to bring the vehicle back into us after the film has had a chance to dry for its post install check, no later than 2 weeks after collection so that we can push the final edges down and ensure the tints are to our standards. Failure to return for this check-up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
WINDOW TINT REMOVAL
Although we use the correct tools and techniques to properly remove window tints, if the tint has been applied by a different company, we cannot guarantee how well it will remove. If the tint quality is very poor there is a chance it can leave awful glue residue. If this does happen and we require more time to remove the tints, there may be additional charges for this time. We advise that you seek as much information about the tint material used and where it was installed before booking with us.
LIGHT TINTS
Our light tints come with a 2-year warranty. Light tints are applied wet, and you may see streaks and/or bubbles for the first few days after installation. This is completely normal, and you must not tamper with the tint. Please allow a minimum of 2 days for drying time. You must bring the vehicle back to us no later than 2 weeks after installation for a post-install inspection, for us to sign off the project and validate your warranty. Failure to bring your car back to us for this inspection may void your warranty.
BODYKIT & PARTS FITTING
While every best effort is taken to ensure good fitment, please be aware that aftermarket parts rarely fit as flush as oem parts. Parts are fitted securely however most parts are not designed for high-speed driving. Parts damage or loss are not covered on warranty if caused by high-speed driving or physical damage such as hitting a kerb or floor.
If any aftermarket parts have been fitted, we will not warranty their fitment unless they are factory OEM parts, or we have supplied the parts and have explicitly said we would in writing.
All parts are professionally fitted using the guidelines by the supplier. If any modification work is required on the body kit or the car itself, this will be explained to you and permission will be required before we carry out this work.
STEERING WHEEL FITTINGS
All our carbon fibre steering wheels are custom made to order. All original controls and the original airbag will be transferred from the oem steering wheel to the new custom steering wheel.
STARLIGHT HEADLINERS
All our starlight’s are fitted to the original headliner of the car. A replacement headliner is not provided. We carefully remove the original headliner before drilling small holes and threading the fibre light threads through and cutting back short for the final finish. We then reinstall the headliner back with all oem clips and bolts. If any issues are noticed after collection of your vehicle, do not tamper with any part of the starlight kit. Please report issues directly to Amigo Customs with as much detail and photo/video evidence as possible, and we will advise from there.
VEHICLE SECURITY INSTALLATIONS
As authorised installers of the MetaTrak Security Systems, we carry out professional installation of both trackers and immobilisers. Your tracking system and immobiliser are placed in 2 separate, hidden areas of your vehicle with all wires being wired into the oem loom for a factory finish. Amigo Customs will not tamper with any other wiring in the vehicle, and we advise that all customers do not touch any wiring in the car. Should any issues arise after the installation, please contact us immediately with as much detail of the issue as possible. We will then arrange a time for you to bring the car in for us to investigate. Should you try to fix anything yourself, Amigo Customs take no liability to any damage caused to the vehicle, wiring or the security systems. Should a new system be required due to you or a third-party tampering with wiring or the system itself, you will be charged for a new system and fitting.
WHEEL WORK
After any wheels have been removed and/or fitted, all wheel nuts and bolts are torqued to the factory specification. It is strongly advised for safety reasons to check your torque settings a couple days after collecting your vehicle. If you are having any work done to your vehicle which requires wheel removal, you must provide the locking wheel nut key prior to signing in on the day of your booking. Failure to provide this key will delay the project and can incur charges for us to remove the locking wheel nuts for you.
CALIPER WORK
Our caliper painting service does not include removal of the calipers. Calipers remain on the vehicle, and we do not touch, tamper with or remove brake lines or pads. We properly mask up all areas around the brake calipers to ensure the best finish possible with little to no overspray. Please note that although we aim for full coverage, we can only paint the back of the calipers as much as possible. Every car is different and depending on the space available to get our paint gun inside the wheel arch, the overall finish on the back of the calipers will differ. Our standard pricing for calipers includes 4 calipers, 1 on each wheel. If your car also has rear handbrake calipers, these are charged separately.
After any wheels have been removed and/or fitted, all wheel nuts and bolts are torqued to the factory specification. It is strongly advised for safety reasons to check your torque settings a couple days after collecting your vehicle. If you are having any work done to your vehicle which requires wheel removal, you must provide the locking wheel nut key prior to signing in on the day of your booking. Failure to provide this key will delay the project and can incur charges for us to remove the locking wheel nuts for you. There is a 3-year warranty with all caliper paint work.
CERAMIC COATINGS
If you have had a ceramic coating package, please be aware that it is your responsibility to input your details into the Wax is Dead website to register your warranty. You can do this at https://waxisdead.com/register-warranty/. The lifetime warranty for the ‘Ultimate’ coating is only valid if official Wax is Dead aftercare products have been used and that a yearly maintenance wash has been carried out by an authorised installer. Do not wash your vehicle for 1 week if you have had a ceramic coating installed as the ceramic needs time to harden after the initial 12-hour cure time.
Please refer to the Wax is Dead aftercare booklet and website for further info and full terms and conditions.
CLEAR & SATIN/MATTE PPF
While every best effort is made to ensure a clean install, even on new cars there are imperfections in the paint. Stone chips, nibs in the paint and scratches will be amplified by the film. Some light scratches and imperfections are hidden by the film. PPF is different to wrap films in the sense that it will not wrap around every edge. Some panels require a 1-3mm gap to the very edge. The film is designed to protect the paint and be virtually invisible. Some edges may be visible and there will likely be infilled sections and pieces in more technical areas due to the nature of the film. Corners on panels have ‘relief cuts’ in the material to enable the material to conform to the panel for better coverage. This means that corners will not have PPF on them, although every best effort is made to ensure maximum possible coverage.
You will need to bring the vehicle back into us after the PPF has had a chance to dry for its post install check 2 weeks after collection so that we can check all the edges, trim any material needed, check all panels have dried and the finished result is to our standards. Failure to return for this check-up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
COLOUR CHANGE PPF
Many of the terms stated above in the clear PPF section remain relevant to colour change PPF. Colour change PPF is not the same as clear PPF and is a dry fit material. This gives us the ability to wrap around all edges and corners just like a wrap. Although the overall coverage is different to clear PPF, some joins, pieces and infills are still required on certain panels and trims.
You will need to bring the vehicle back into us after the PPF has had a chance to dry for its post install check 2 weeks after collection so that we can check all the edges, trim any material needed, check all panels have dried and the finished result is to our standards. Failure to return for this check-up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
BADGES & REMOVABLE PARTS
If any taped badges or rubbers are required to be removed for my project, these must be replaced with new ones as they cannot be reused. The customer must provide these parts to Amigo Customs for replacement fitting. If these parts are not provided, Amigo Customs will source oem replacements directly from a main dealer and the cost of this will be added to the final bill.
CLEANING & AFTERCARE
Please avoid washing the areas that we have worked on for the next 1-2 weeks. After this period, you may wash the vehicle but be very careful if you have had wrapping done as the material is still hardening. It is also important to keep the vehicle out of direct sunlight for the first couple of weeks. Extreme heat or cold may affect the material. We only recommend hand washing the vehicle. Automated car washes are not recommended and may void your warranty. Refrain from using jet washes, especially high pressure or up close as this may damage your wrap and void your warranty. Equally, some chemicals and products may damage the wrap; please ask for further information if you are unsure.
A wrap should be washed every 2-4 weeks to ensure its kept its best. Failure to regularly wash and maintain a wrap can cause issues due to build up of dirt. When washing, take care to not catch any seams or joins as this isn’t something that is covered on warranty.
REMEDIAL WORK
If any issues arise during your warranty period, all details and photo/video evidence must be provided to Amigo Customs as soon as it is noticed. We will then book you a slot as soon as possible to come in to have the issues inspected. Amigo Customs retains the right to assess any issues and decide whether it’s caused from installation or poor aftercare. Once we have determined the cause of the issue, we will arrange a date to come back in for the work to be carried out. We will never come out to you; the car will have to be brought to our workshop for us to carry out the work in the correct environment with our tools and facilities.
INSURANCE & DVLA
Any modification should be reported to your insurance by law. Equally, you must tell the DVLA if you have a colour change, whether it be a wrap or paint. You must do this prior to leaving and driving on public roads. Amigo Customs takes no responsibility if you fail to do this.
MARKETING USE
We will use photographs and videos of your vehicle on our social media and website for marketing purposes. Please inform us in writing if you wish for us not to do so or if you are happy to have your car featured but would like the license plate blocked out.
CONCLUSION
Please retain a copy of your receipt as this is proof of your purchase and warranty. Please see your invoice for the list of complications/damage we found when customising your vehicle. By paying the balance and signing the documentation, you agree to these terms.
